Christina
Owner, Maker, Photographer
Antonia
Owner, Dispatcher, Assistant
Shipping & returns
Welcome to Crystalrock Jewelry! Check out our Instagram page @crystalrockjewelry for specials, giveaways and new collections! RETURNS & EXCHANGES: Please note that we do offer shipping WITH TRACKING for all orders from CANADA, USA & OVERSEAS. There is an option to upgrade, if the order needs to arrive faster. If the item needs to be exchanged or returned, it is the customer that will have to pay the return shipping to CANADA. This applies only in cases where the customer decided to make the exchange and it isn't a mistake from our side. Keep in mind that once a parcel is shipped, it is out of our control how long it will take. However, we are always eager to help resolve any possible issues that may arise, so feel free to communicate with us with any questions. YOUR satisfaction is what we aim for! Thanks for visiting CRYSTALROCK Jewelry, Much love to ALL!
Shop policies
- Delivery
- Every order ships with tracking. Estimated delivery times vary by destination.
- Customs and import taxes
- Import duties and fees, if any, are the buyer's responsibility and may be collected by the carrier on delivery. Message us if you have questions about your order; we're not responsible for customs-related delays.
- Returns & exchanges
- If an exchange is requested by the customer (not due to our error), the customer covers return shipping to Canada.
- Cancellations
- Cancellations are not accepted. Please contact us if you have any problems with your order.
